The Public Works Department provides a safe, high quality, uninterrupted potable water supply for a portion of the city’s residents. Meter readings are generally performed on the first of every month, and water bills are issued on the 15th of every month. Bills are issued in postcard format, with options to pay online without fee for resident convenience.
Properties not serviced by the city water system operate on private wells. Residents are responsible for the maintenance and upkeep of private wells. Property owners wishing to check the quality of their well water can obtain a water testing bottle, with information on how to submit water samples to McHenry Analytical Water.
Water Issues & Questions
For water-related issues and questions, including rate information, please contact Kimberley Trausch during normal business hours at 847-398-6070 Ext. 203.